In-Stock Items
You may return an unused in-stock item within 14 days of delivery. It must be in its original condition with any tags attached. Return shipping is paid by the customer unless the item was damaged, faulty, or not what you ordered.
Made-to-Measure Clothing
Made-to-measure clothing cannot be returned or exchanged. Each piece is cut and sewn to your measurements and cannot be resold.
This is why we confirm every measurement with you on WhatsApp before taking payment. If you are unsure how to measure, message us and we will walk you through it. We would much rather spend ten minutes getting it right than have you disappointed.
Damaged, Faulty or Incorrect Items
If your item arrives damaged or is not what you ordered, send us a photograph within 48 hours of delivery. We will arrange a replacement or a full refund, including all shipping costs, at your choice. You will not be asked to pay return postage.
Handmade Variation
Our clothing, baskets and instruments are made by hand. The tibeb border on one dress will never be identical to another, and weave, grain and colour vary slightly between pieces. This is the nature of handmade work and is not a fault. We photograph honestly and are glad to send additional pictures of a specific piece before you buy.
Items We Cannot Accept Back
- Made-to-measure or custom-sized clothing
- Incense and other consumable goods
- Pierced earrings, for hygiene reasons
- Items returned damaged or showing signs of use
How Refunds Are Issued
Refunds are returned to your original payment method within 5–10 business days of us receiving the item or approving your claim. Bank transfers may take slightly longer to appear.
Starting a Return
Message us on WhatsApp at +1 916-707-9352 or email info@zewdina.com with your order number. Please contact us before sending anything back.